Privacy Policy

This SERVICE is provided by ARQ Wealth Limited for commercial purposes and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at ARQ, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to username, address/location and contact details. The information that we request
will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you.

We may, from time to time, use your information to send you important notifications, updates, and information regarding the Service. If you do not want to receive communications regarding the Service, you must cease to use the Service and ask us to delete your account. You can request this by contacting us by email at support@yourarq.com

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your
device's Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device's internal memory. This Services does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and to improve their services.

You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able
to use some portions of this Service.

Marketing

We may use your personal data to share marketing information with you including direct marketing.

By acceptance of this Privacy Policy you are giving consent, in accordance with the relevant legal and regulatory requirements, to ARQ sharing marketing information with you.

You can unsubscribe from any emails by clicking the unsubscribe link in the email. If you wish to “opt-out” of any type of marketing processing please email us at support@yourarq.com

Service Providers

We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analysing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


Security

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these
websites. ARQ have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

This Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we
immediately delete this from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Individual Rights

You have the right to make a subject access request, to find out more information on how we handle your data. To make a subject access request please contact us at support@yourarq.com

You have the right to request that we stop processing or erase data your personal data. To make a request of this type please contact support@yourarq.com

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us ARQ is registered in England & Wales (registration no. 11441890) with its registered office at Devonshire House, 60 Goswell Road, London, EC1M 7AD



ARQ DATA PROTECTION POLICY

Introduction

ARQ is a digital wealth information service, servicing high net worth entrepreneurs.

The personal data that ARQ processes to provide these services relates to its clients and other individuals as necessary, including staff and suppliers’ staff.

This policy sets out ARQ’s commitment to ensuring that any personal data, including special category personal data, which ARQ processes, is carried out in compliance with data protection law. ARQ processes the personal data of staff
and clients and is committed to ensuring that all the personal data that it processes is done in accordance with data protection law. ARQ ensures that good data protection practice is imbedded in the culture of our staff and our
organisation.

‘Data Protection Law’ includes the General Data Protection Regulation 2016/679; the UK Data Protection Act 2018 and all relevant EU and UK data protection legislation.

Scope

This policy applies to all personal data processed by ARQ and is part of ARQ’s approach to compliance with data protection law. All ARQ staff are expected to comply with this policy and failure to comply may lead to disciplinary
action for misconduct, including dismissal.

Data protection principles
ARQ complies with the data protection principles set out below. When processing personal data, it ensures that:

• it is processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’)

      • it is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (‘purpose limitation’)

      • it is all adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed(‘data minimisation’)

      • it is all accurate and, where necessary, kept up to date and that reasonable steps will be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay        (‘accuracy’)

      • it is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (‘storage limitation’)

      • it is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’)

ARQ will facilitate any request from a data subject who wishes to exercise their rights under data protection law as appropriate, always communicating in a concise, transparent, intelligible, and easily accessible form and without undue
delay.

Process/procedures/guidance

ARQ will:

       Ensure that the legal basis for processing personal data is identified in advance and that all processing complies with the law.

      Not do anything with your data that you would not expect given the content of this policy and the fair processing or privacy notice{' '}

      Ensure that appropriate privacy notices are in place advising staff and others how and why their data is being processed, and, in particular, advising data subjects of their rights

      Only collect and process the personal data that it needs for purposes it has identified in advance.

      Ensure that, as far as possible, the personal data it holds is accurate, or a system is in place for ensuring that it is kept up to date as far as possible{' '}

      Only hold onto your personal data for as long as it is needed, after which time ARQ will securely erase or delete the personal data – according to the appropriate storage and retention period for each data type.

      Ensure that appropriate security measures are in place to ensure that personal data can only be accessed by those who need to access it and that it is held and transferred securely.

ARQ will ensure that all staff who handle personal data on its behalf are aware of their responsibilities under this policy and other relevant data protection and information security policies, and that they are adequately trained and supervised.

Breaching this policy may result in disciplinary action for misconduct, including dismissal. Obtaining (including accessing) or disclosing personal data in breach of ARQ’s data protection policies may also be a criminal offence.

Data Subject Rights

ARQ has processes in place to ensure that it can facilitate any request made by an individual to exercise their rights under data protection law. All staff have received training and are aware of the rights of data subjects. Staff can identify
such a request and know who to send it to.

All requests will be considered without undue delay and within one month of receipt as far as possible.

Subject access: the right to request information about how personal data is being processed, including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data along
with the right to obtain the following information:

      • the purpose of the processing
      • the categories of personal data
      • the recipients to whom data has been disclosed or which will be disclosed
        the retention period
      • the right to lodge a complaint with the Information Commissioner’s Office
      • the source of the information if not collected direct from the subject, and
      • the existence of any automated decision making

Rectification: the right to allow a data subject to rectify inaccurate personal data concerning them.

      Erasure: the right to have data erased and to have confirmation of erasure, but only where:

      • the data is no longer necessary in relation to the purpose for which it was collected, or
      • where consent is withdrawn, or
      • where there is no legal basis for the processing, or
      • there is a legal obligation to delete data

Restriction of processing: the right to ask for certain processing to be restricted in the following circumstances:

      • if the accuracy of the personal data is being contested, or
      • if our processing is unlawful but the data subject does not want it erased, or
      • if the data is no longer needed for the purpose of the processing but it is required by the data subject for the establishment, exercise or defence of legal claims, or
      • if the data subject has objected to the processing, pending verification of that objection

Data portability: the right to receive a copy of personal data which has been provided by the data subject and which is processed by automated means in a format which will allow the individual to transfer the data to another data controller.

This would only apply if ARQ was processing the data using consent or based on a contract.

Object to processing: the right to object to the processing of personal data relying on the legitimate interests processing condition unless ARQ can demonstrate compelling legitimate grounds for the processing which override the interests of
the data subject or for the establishment, exercise or defence of legal claims.

Special category personal data

This includes the following personal data revealing:  
      • racial or ethnic origin
      • political opinions
      • religious or philosophical beliefs
      • trade union membership
      • the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person
      • an individual’s health
      • a natural person's sex life or sexual orientation
      • criminal convictions or offences

ARQ does not process special category data of clients or third parties.

ARQ processes special category data of employees as is necessary to comply with employment and social security law. This policy sets out the safeguards we believe are appropriate to ensure that we comply with the data protection
principles set out above. ARQ also has a data retention policy which sets out how long special category data will be held onto.

Responsibility for the processing of personal data

The Management team of ARQ take ultimate responsibility for data protection.
If you have any concerns or wish to exercise any of your rights under the GDPR, then you can contact the data protection lead in the following ways:
Name: Gary Skovron
Address: ARQ Compliance, Devonshire House, 60 Goswell Road, London EC1M 7AD
Email: support@yourarq.com

Monitoring and review
This policy was last updated on 30th November 2021 and shall be regularly monitored and reviewed, at least every two years.


LAST UPDATED NOV 30 2021 Privacy Policy


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